Dear Dr. Kagan:
Today, June 11, I visited the MRI Scan Center at 3122 E. Commercial Blvd.
I am writing to let you know that I had a very positive experience. When my insurance company approved the procedure, I was given a list of centers near my home zip code. I chose your center based on 1) proximity to my home 2) the professionalism of the person who took my call upon first inquiry. My experience exceeded my expectations, and I will certainly be happy to recommend the center to anyone I know who needs such services.
Specifically I would like to commend Shanise, who greeted me with professionalism and courtesy and was clearly efficient at her job. (She easily and calmly attended to two other patients who were in the reception area with me. ) Within minutes I was escorted to a second waiting area which was comfortable and notably clean. Again, I did not wait long before I was taken back for my procedure. My technician, Larissa, was professional, efficient, and kind.
The entire facility was spotless, including the two bathrooms I used.
On the whole, the experience was completely positive, and I will not hesitate to return if I ever need another scan or imaging procedure.